Refund Policy

Refund Policy

This Refund Policy applies to all purchases made through AYOKA Baby Care. By placing an order on our website, you agree to the terms outlined below.

All Sales Are Final

Due to the nature of personal care and hygiene products, all sales are final. We do not accept returns or offer refunds for opened, used, or tampered products.

This policy is strictly enforced to protect the health and safety of our customers.

Faulty, Damaged, or Incorrect Items

We will provide a replacement or refund only if your item arrives:

  • Damaged in transit

  • Defective

  • Incorrectly supplied due to our error

To be eligible, you must notify us within 7 days of delivery by emailing [your support email] and include:

  • Your order number

  • A description of the issue

  • Clear photographic evidence of the product and outer packaging

Failure to provide adequate evidence may result in the claim being denied.

We reserve the right to determine whether a replacement, store credit, or refund is issued.

Allergic Reactions & Skin Sensitivities

Individual skin reactions vary. While our products are formulated to be gentle and fragrance-free, AYOKA Baby Care does not guarantee suitability for every child.

  • Patch testing is strongly recommended prior to full use

  • Refunds or replacements will not be issued for allergic reactions, sensitivities, or adverse skin responses

By purchasing, you acknowledge and accept this risk.

Change of Mind & Order Errors

We do not offer refunds, exchanges, or cancellations for:

  • Change of mind

  • Incorrect product selection

  • Incorrect shipping details provided at checkout

  • Orders already processed or shipped

Please review your order carefully before completing your purchase.

Shipping & Delivery Issues

Once an order has been dispatched, AYOKA Baby Care is not responsible for:

  • Shipping delays

  • Lost or stolen parcels marked as delivered

  • Delays caused by postal services, customs, or events beyond our control

Shipping fees are non-refundable.

Digital Products (If Applicable)

All digital products, including but not limited to ebooks, downloads, or digital resources, are final sale and non-refundable once access has been provided.

Consumer Law

Nothing in this policy excludes or limits your rights under applicable consumer protection laws. Where a remedy is required by law, we will comply in accordance with those laws.

Contact Information

For all refund-related enquiries, please contact:

📧 [your support email]